Both options are in the profile menu → Billing (admins only).
- Pause Subscription pauses billing for one to three months.
- Request to Cancel asks for a quick rating and reason, then sends the request to our team. You can withdraw it while it's pending.
Once a cancellation is approved you keep access until the end of the period you've paid for. Payments already made are not refunded.
This is a sample article — edit or delete it from the admin portal.